Refund policy

Returns & Refunds Policy
At BMED Healthcare, product safety and customer trust matter. Because our products are ingestible
nutritional and wellness supplements, we cannot accept products that have been opened, used, or had
their safety seal broken after delivery, except where required by applicable law or where the issue existed
when the product arrived.
1. When you may request a return, replacement or refund
You may contact BMED if your order:
- contains the wrong product;
- arrives damaged, leaking, visibly tampered with or with a compromised seal;
- is expired on arrival;
- is materially different from the order confirmed by BMED; or
- has another verified quality or safety issue.
If you believe a product is defective or unsafe, do not use it. Keep the product, packaging, invoice and any
relevant photos or videos until we complete our review.
2. Reporting period
Please report a delivery, quality or order issue within 24 hours of
receiving the order. Early reporting helps us investigate with the courier or supplier. This reporting period
does not limit any rights that cannot legally be limited.
To start a request, contact us at bmedhc@gmail.com or 0329 3075223 and provide:
- your full name and order number;
- the product name and quantity;
- a clear description of the issue;
- photos or a short video of the parcel, product, seal, batch number and expiry date where relevant; and
- your preferred resolution: replacement, refund or another appropriate remedy.
3. Items that are generally not eligible for return
Subject to applicable consumer-law rights, the following are generally not eligible for return or refund:
- products that have been opened, used or have a broken safety seal after delivery;
- products damaged because they were not stored or handled according to label instructions;
- orders where the customer provided an incorrect or incomplete delivery address;
- change-of-mind requests for consumable products; and
- products purchased from an unauthorised seller or marketplace rather than BMED's official website,
unless BMED confirms otherwise in writing.
4. Return approval and inspection
Please do not send a product back without written approval from BMED. If your request is eligible, we will
provide return instructions and the correct return address.
BMED Healthcare www.bmedhc.com
Returns & Refunds Policy Page 2
After receiving the returned item, we may inspect it before approving a replacement or refund. If the
product is confirmed to be damaged, incorrect, expired, defective or subject to a verified quality issue,
BMED will offer an appropriate remedy in line with applicable law.
5. Refund method and timing
Approved refunds are normally issued to the original payment method, bank account or another agreed
method where this is practical. Refunds are processed within 24 hours after approval;
banks, card issuers and payment providers may take additional time to reflect the amount.
Where BMED or the courier is responsible for the issue, reasonable return-delivery charges may be covered
or reimbursed after prior approval. Where a return is not caused by BMED's error, any original or return
delivery charges may be non-refundable to the extent permitted by law.
6. Order cancellations after dispatch
Once an order has been dispatched, it cannot normally be cancelled. If there is a verified delivery or
product issue, please follow this Policy. For cancellation before dispatch, read our Cancellation & Payments
Policy.
7. Product-safety concerns
For a suspected product-quality or safety concern, please provide the batch number, manufacturing date,
expiry date, product photos and a description of the issue. If you experience a serious adverse reaction,
stop using the product and seek urgent medical attention. You may also report the matter to BMED so that
we can investigate the product batch.
For support or policy questions, please use BMED's Contact & Complaints Policy.