Contact information

Contact & Complaints Policy
BMED Healthcare aims to provide clear, respectful and timely support. This page explains how to contact us
about an order, delivery issue, product-quality concern, return, refund, website issue or general question.
1. How to contact BMED
BMED Healthcare
Website: www.bmedhc.com
Support email: bmedhc@gmail.com
WhatsApp / Phone: 0329 3075223
Business hours: 24 hours
Business / return address: Shop # 8, New Town, Binori Town Jama Masjid, BYJ Road, Karachi
2. Information to include
To help us resolve your request quickly, please include:
- your full name and contact details;
- order number, if applicable;
- product name and quantity;
- a clear description of the issue;
- photos or video if the issue involves delivery damage, incorrect item, product seal, batch number or
expiry date; and
- the outcome you are requesting, such as delivery help, replacement, refund or information.
3. Complaint handling
We aim to acknowledge customer complaints within [COMPLAINT RESPONSE TIME] during business hours
and will investigate the matter as appropriate. The time needed for a final resolution may vary depending
on the issue, courier records, product inspection, payment-provider processing or other relevant
information.
If you report a product-quality or safety concern, please do not consume the product until we respond. Keep
the product, packaging, invoice and relevant photos available for review.
4. Serious health or safety concerns
BMED customer support cannot provide emergency medical assistance. If you experience a serious adverse
reaction or medical emergency, seek urgent medical care immediately. You may then report the product
concern to BMED with the batch and expiry details so that we can investigate.
5. Fair resolution
We will handle complaints fairly and in accordance with our published policies and applicable
consumer-protection obligations. Nothing in this Policy limits a right or remedy that cannot lawfully be
excluded.