Privacy policy

Privacy Policy
BMED Healthcare respects your privacy. The legal operator of this website is
BMED Healthcare. This Privacy Policy explains how we collect, use, store and share personal
information when you visit www.bmedhc.com, place an order, contact us, or otherwise interact with BMED Healthcare.
1. Information we collect
Depending on how you use our website, we may collect:
- Contact and delivery information: your name, phone number, email address and delivery address.
- Order information: products ordered, order number, delivery preference, payment method selected,
transaction status and communications about an order.
- Customer-support information: messages, photos, videos or other information you send when you
request support, a return, a refund or a product-quality review.
- Technical information: IP address, device and browser information, pages visited, referral source and
information collected through cookies or similar technologies.
- Marketing preferences: whether you have agreed to receive promotional messages from BMED and your
opt-out preferences.
Please do not send card details, account passwords or other highly sensitive financial information to BMED
through WhatsApp, email or social-media messages.
2. How we use your information
We may use your information to:
- process, confirm and deliver your order;
- verify cash-on-delivery orders and help prevent fraudulent transactions;
- communicate about order status, delivery, customer support, product-quality concerns, returns and
refunds;
- improve our website, products, service and customer experience;
- send marketing messages only where permitted by law and in line with your preferences;
- comply with legal, regulatory, accounting and record-keeping obligations; and
- protect BMED, our customers and service providers from misuse, fraud or security incidents.
3. When we share information
We share personal information only when reasonably necessary for the purposes above, including with:
- courier and logistics partners that deliver your order;
- payment-service providers that process the payment option chosen at checkout;
- website hosting, technology, analytics, customer-support and marketing service providers acting on our
behalf;
- professional advisers, auditors, insurers or authorities where required or permitted by applicable law; and
- a purchaser or successor if BMED is involved in a merger, sale, restructuring or transfer of assets, subject
to applicable law.
We do not sell your personal information as a standalone product.
BMED HEALTHCARE www.bmedhc.com
Privacy Policy Page 2
4. Payments
Where electronic payment is available, payment information is processed through the relevant payment
provider. BMED does not ask customers to share complete card details through WhatsApp, email or social
media. Please use only the payment options shown on our official checkout page.
5. Cookies and similar technologies
We may use cookies, pixels and similar technologies to keep the website working, remember preferences,
understand website traffic and measure advertising performance. For more information, please read our
Cookie Policy.
6. Data security and retention
We use reasonable administrative, technical and organisational measures to protect personal information.
However, no online system is completely secure. Please use the website responsibly and keep your order
and account details confidential.
We keep information only for as long as reasonably necessary for the purposes described in this Policy,
including order fulfilment, customer support, legal compliance, accounting, fraud prevention and dispute
resolution.
7. Your choices and requests
You may ask us to update inaccurate contact information, stop promotional communications, or request
access to or deletion of personal information where applicable law allows. To make a request, contact us at
[SUPPORT EMAIL]. We may need to verify your identity before acting on a request.
You can unsubscribe from promotional emails by using the unsubscribe option in the message. You may
also ask us to stop promotional WhatsApp or SMS messages by contacting us directly.
8. Children's information
Our website is not intended for children to submit personal information independently. Products intended
for children should be purchased by a parent or legal guardian, who is responsible for providing accurate
order and delivery information.
9. Third-party links
Our website or social-media pages may contain links to third-party websites. BMED is not responsible for
the privacy practices or content of those third-party websites. Please review their policies before providing
information to them.
10. Changes to this Privacy Policy
We may update this Privacy Policy when our practices, website features or legal obligations change. The
updated version will be posted on this page with a revised effective date.
For support or policy questions, please use BMED's Contact & Complaints Policy.